iTalk has filed a notice to appoint an administrator
If your broadband bill comes from iTalk, the company sending it has taken a formal step towards administration, and a rival group is already in talks about picking its customers up.
As reported by ISPreview on 3 September, iTalk, trading as iTalk Affiliate Telecommunications, filed a notice to appoint an administrator on 28 August. ISPreview says it has not been able to get a response from the company. The same report notes that iTalk sells to consumers over Openreach’s FTTC and FTTP network, seemingly through wholesale suppliers including Vodafone and PXC, so the line into your house is not the thing in difficulty here. The retailer billing you is.
What has been said about your service
In an update the same afternoon, ISPreview reported that Telecom Acquisitions Group, the Horsham based holding company behind Home Telecom, Eclipse Broadband and Fleur Telecom, has begun discussions with iTalk’s administrators and suppliers. Its chief executive, Nigel Barnett, told ISPreview: “This is a difficult situation, but we have assurances from the suppliers that no service should be affected in the short term. We are here to support Italk’s customers and staff.”
That is worth reading as what it is, an assurance from a company that does not own iTalk yet. ISPreview reports that Home Telecom uses the same wholesale suppliers, so customers could in theory be transferred with no loss of service and with matching pricing and terms, but only if an agreement is reached, and the same report says there may yet be other interested parties. That group took on 13,500 TalkTalk customers last month, so it has done this kind of thing before.
What to do now
Nothing has been asked of iTalk customers, no administrator has been publicly named, and nobody has been told to switch. So there is no move to make this minute. If you would rather know your options before anything is decided for you, the availability checker shows what reaches your address today, and our guide on what a provider takeover changes goes through what does and does not follow when someone else takes a customer base on.
The honest uncertainty is that none of this is settled. ISPreview reports that iTalk had been in a Corporate Voluntary Arrangement since October 2024, an arrangement to pay creditors back over a fixed period, which as of December 2025 was expected to complete by October 2029. The same report says customers were complaining about long outages and poor support earlier this year, and that industry sources saw a sudden influx of switches away from the provider over the bank holiday weekend. Nobody has said yet whether the company will be rescued, sold or wound up. So far this has been reported by ISPreview alone.