Hyperoptic review: prices, speeds and coverage
Hyperoptic is one of the UK's alternative networks, an independent full fibre operator that built its own infrastructure rather than renting Openreach lines. London and dozens of other UK towns and cities, with a long-standing focus on flats and new-build developments.
How fast is Hyperoptic, really?
Full fibre delivers its advertised speed regardless of your distance from the exchange, unlike the copper-based products it replaces. See FTTP vs FTTC vs cable for what the labels mean.
Price rises: what actually happens
Fixed £4 per month rise each April on contracts taken or renewed from January 2026. The entry tier is scheduled to go to £23 in April 2027 and £27 in April 2028.
What customers say about Hyperoptic
What people praise
- Sales and support advisers described as helpful and well-informed
- Engineer installations reported as quick and tidy
- Reliable gigabit performance day to day
Common complaints
- Proactive communication and updates can be patchy
- Waits to get faults scheduled and repaired
Score and review count taken from Trustpilot on 10 August 2026 and subject to change. The summaries above are our own reading of recurring themes across recent reviews, not quotations. We have no control over the reviews themselves and do not moderate them.
Who owns Hyperoptic, and is it stable?
Named a Which? Great Value Provider in March 2026. Trading independently with no merger identified.
We flag this because it matters: the altnet sector is consolidating hard, and knowing who actually owns your provider is reasonable due diligence. Our guide on whether altnets are safe to switch to explains what protections you have either way.
Checking availability
Altnet coverage is decided street by street, not town by town, so two houses on one road can have different options. If Hyperoptic covers you, their own site is the place to order. If you want to know what we can price and check at your address right now, use the checker below.